At Planta Culture, we take great pride in providing high-quality CBD products to our customers. We want you to be completely satisfied with your purchase. However, due to the nature of CBD products and their health-related use, we have specific guidelines regarding refunds and returns.

Please carefully review our refund and return policy below.

1. Eligibility for Refunds
We offer a refund or exchange only under the following conditions:

– Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will ask for proof of damage (such as photos) to initiate the refund or replacement process.

– Incorrect Items: If you receive an incorrect product (wrong item or size), please contact us within 7 days of delivery. We will arrange for the correct item to be sent to you and a return label for the incorrect product.

– Products Not Opened: If you have not opened or used the product, we may accept a return for a full refund. The item must be returned in its original, unopened condition and within 14 days of receiving your order. Return shipping costs will be the responsibility of the customer.

2. Non-Refundable Items
Due to health and safety reasons, we cannot accept returns or issue refunds for opened or used products, including:

– CBD oils, tinctures, and drops
– Edibles, topicals, or any consumable products once opened
– Items that have been altered or damaged by the customer

3. How to Initiate a Refund
If you qualify for a refund or exchange under our policy, please follow these steps:

Contact Us: Reach out to our customer support team here with your order number and a brief explanation of the issue.

Return the Item: If your return is approved, we will provide instructions on how to send the product back to us. Return shipping costs will be the responsibility of the customer unless the return is due to our error (e.g., defective or incorrect item).

Refund Process: Once we receive the returned item, we will inspect it and process your refund. Please note that refunds may take up to 7-10 business days to reflect in your account, depending on your payment method.

4. Exchanges
If you wish to exchange a product for a different one, please contact us within 7 days of receiving your order. Once we receive the returned item, we will ship the replacement product at no additional cost to you.

5. Shipping Costs
Shipping costs are non-refundable, unless the return is due to a mistake on our part (e.g., defective or incorrect products). Customers are responsible for the cost of return shipping unless otherwise specified.

6. Policy Changes
Planta Culture reserves the right to modify this refund policy at any time without prior notice. Any changes will be posted on this page, and the updated date will be reflected at the bottom of the policy.